Sales /Operations  1.800.940.0040   |    Live Support Desk  1.800.979.0040

COMPLETE SUPPORT

Complete Support is often a solution for businesses who need a cost effective variety of support.

 

Services include:

 

  • Unlimited Remote Live Helpdesk

       8AM to 6PM (EST), Monday thru Friday with up to a 30 minute response time

 

  • Unlimited Onsite Support

       8AM to 6PM (EST), Monday thru Friday with up to a 4 hour response time

 

  • Unlimited Web Ticketing Helpdesk

       24 hours a day with up to a 24 hour response time

       8AM to 6PM (EST), Monday thru Friday-- noncritical support issues only

 

  • Secure Internet Connectivity

       Control end user machines as well as server for problem diagnosis and resolution

 

  • End User Support

       Address questions regarding workstations, servers, network environment, e-mail,

       Microsoft® Operating Systems and Microsoft® Office Suite

 

  • Server Monitoring

       Proactively identifies and corrects any server related issues using our real-time monitoring system.

 

  • Antivirus Policy & Management

 

  • Antispyware Policy & Management

 

  • Security Policy & Management

 

  • Internet Policy & Management (if requested)

 

  • Backup & Recovery Policy & Management

 

  • Messaging System Support

       Email maintenance for your existing messaging system

 

  • Mobile Device Integration to your existing messaging platform

 

  • 3rd Party Software Liaison

       Troubleshooting IT related issues

 

  • IT Vendor Management

 

  • IT Procurements

 

  • IT Consultation

 

  • Reduced Project & Remote Issue Rate

       All service not covered under normal support options

 

*A unit is a computer or server-minimum requirement of five (5) units.